The businesses these days are faced with tough competition.
Looking best in eyes of consumers is a task that every company wishes to
achieve. Due to growing technology, use of internet, the market itself has got
digitized. More than commercial or purposeful relation with customers,
organizations want to humanize their services/products to suit the people
better. For performing such activities, firms have moved out of traditional market research methods to new age
marketing techniques. Here are some of the procedures, tools, platforms
entities utilize to stay on top of an industry.
Social Media Channels
Social media, a thing of the present, is a platform where
people and businesses alike can connect with each other. Entities like
Facebook, Twitter, LinkedIn, Pinterest, Instagram, and Goggle+ are some of the
popular social media channels. These are wonderful places over the internet
where folks can share, learn, and get to know each other, which has transformed
as a hub of marketing research as well.
From social media channels, companies can get in touch with
consumers in real-time. They can build leads, observe competitors, launch
campaigns, actualize goals, and even sell their products/services here. What
more, these mediums are quite cost effective than going the traditional way to
increase customer base.
Digital Networks and Devices
The digital world is expanding its roots in marketing
industry as well, besides being a medium for entertainment and casual connect.
With rise in use of smartphone devices, tablets, laptops, and others, people
can access the internet on the go. And, online platform is one of the best to
continue a trade. Not only have the new media, companies met promotional goals
via launching TVCs, advertisements on broadcast or podcast channels as well.
Not a single digital platform is there where marketers do
not stay active. Be it the radio, television, instant messaging services, GPRS
tracking to customize customer needs on a click, digital networks and devices
are the novel way of performing intensive evaluation of the market and
industry.
Advertising the Humane Way
Earlier, an advertisement would only focus on what a product
or service is, probably talk about the unique selling points, include a bit of
humor or ideas to make the ads seem interesting. While these aspects are still
needed in the adverts, establishing an emotional link to the customers, which
arouse real interest in them, is how advertising is done these days.
The advantages of such ads are more viewer-ship, better
brand awareness/recall, encouraging loyalty to a product/service etc. When
analyzing advertising and marketing research, a consumer’s behavior is strictly studied, which gives improvised
way of marketing technique valuable in the new age of businesses. What an ad
invokes in a person is directly proportional to the sales and profits a company
generates.
Studying Consumer Experience
The new age marketing techniques discussed above prove that
businesses are directed towards knowing a larger audience, striking a relevance
of purpose for their products/services in a more consumer oriented way, while
also inculcating a humane or emotional element to keep the customers stuck on
the brand for a longer time. However, the observations from the audiences have
to be studied properly, and put down to analytical solution for answering
business problems.
This is where new tools and software come for rescue. Google
analytics and relevant tools are utilized for studying consumer behavior,
responses, and experience. There are applications analyzing customer turnover
over the internet and at physical locations as well. For example, CCTV cameras
are good example of knowing the customer preference or behavior for in-store
purchases or activities.
Cloud Computing and Analysis
As we already discussed how online marketing and brand
advertisements are the major attraction aspects for consumers, there has to be
a common server or network platform where the responses can be managed,
segregated, studied, analyzed, and applied. All these are done on cloud
computing services. Basically a cloud medium can integrate numerous services,
and bring everyone at one touch, bonding with each and many others, without
wasting resources or energy.
It is one of the many mediums that marketers prefer nowadays
for doing an extensive study of their products/services/organizations, and
other characteristics. Moreover, the virtual presence of the networks allows
people to access facilities from anywhere in the world. Thus, analysts do not
have to depend solely on physical locations or components to perform a task or
talk to their subordinates.
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